PATIENTS’ REACTIONS ABOUT HEALTH CARE SYSTEM, HOSPITAL MANAGEMENT INFORMATION SYSTEM (HMIS) IN UGANDA.
“Last year I had all my Antenantal Care(ANC) services at a Nyakibale hospital found in Rukungiri district since it was a referral hospital for our district.
The first time I visited this hospital, the records officer registered my details in a computer, I don’t know how this was done but all I know is that my details were captured including my names, next of keen, HIV status,MUAC and other minor information .
Now what excited m was that I wasn’t bothered by with any paper based material, I was told to proceed and pay for my consultation fee I just told a cashier my name and I was cleared to proceed to the clinician for checkup and prescription, now after prescription , I proceeded to pay for my medication without any prescription form, what was required of me was to tell my name and my prescription drugs were populated for the cashier to bill , I paid for my medicine and still no receipt was issued to me to present to the pharmacist.
I proceeded to the to the pharmacist to pick my drugs, I was surprised when the pharmacist just issued medicine to me without asking me whether I had paid or not .
Now the real excitement happened when I went back for my next visit , when my name was entered in the computer and my details were populated without telling her any thing, I was just told “your encounter has been updated please proceed to the next step”
I proceeded to the clinician for checkup since I had paid for consultation at my first visit. I went through the same process and within the very short time I was done, I did this for all my ANC visit till delivery.
I surely did not understand how these people did that, as in every step is streamlined and no congestion at all, every time I want to have my body check up even though am not in rukungiri I all ways want to go back home to and use the same hospital simply because that system does not waste patients’ time.”
WINNIE T SAID.
The funny side was that Winnie never knew it was me who installed Helecare2x at Nyakibale Hospital and even trained hospital staff on how to use Helecare2x.
The pleasure I had about how Winnie felt about how Helecare2x has significantly improved the hospital operations prompted me to write about Helecare2x.
It would not be fair it I don’t recognize the team behind Helecare2x development